Moving Squad (“the Company”) agrees to provide removalist services to the client (“the Client”) as per the agreed terms and conditions. In this document, “We” means “Moving Squad”, ABN 71 825 422 021, and “Us” and “Our” have corresponding meanings; “You” means the party entering into the agreement for Services with Us, and includes the party to whom Our estimate is addressed, and any party who gives Us instruction on Your behalf, and the party by whom the final acceptance is signed, and “Your” has corresponding meaning.
WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH.
The Client agrees to pay the total amount due for the removalist services at the completion of the job. Our working time does not finish until payment is finalised.
Payment can be made via cash, credit card, or electronic transfer. We don’t take checks, we don’t offer credit without prior arrangement.
Payment for services is processed through Stripe upon completion of the job. We accept the following payment methods: Visa, Mastercard, American Express, and JCB.
The Stripe processing fees are as follows:
Please note that the credit card provided at the time of booking will be charged at the completion of the job unless an alternative payment method is arranged.
Electronic Transfer Payments
If you opt to make an electronic transfer upon completion of the job, our removalists will wait for the transfer to be processed. Any waiting time beyond the initial 15 minutes will be added to the invoice in 15-minute increments.
We reserve the right to verify that the transfer has been successfully completed. In the event that the transfer is not received, the payment will be charged to the credit card on file from the booking.
Alternative Payment via Square
In the event that Stripe is unavailable, we also accept payments through Square. The following fees apply:
If you are unable to pay for your job on completion, we may need to keep some of your goods as security until payment is made. In that case there will be a charge to re-deliver those items, or you can collect them from our depot.
Failure to make payment at the completion of the job may result in additional charges and/or legal action to recover outstanding amounts.
Hourly Rates & GST
Our services are charged at an hourly rate, excluding GST. Please note that we have different rates for weekends and public holidays: an additional $10 AUD on Saturdays, a 10% surcharge on Sundays, and a 15% surcharge on public holidays.
Service Start & End Time
Charges commence when loading begins and continue until the completion of offloading at the final destination address, including the payment process at the end of the job.
Travel Time Fee
An additional travel time fee (Call out fee) will apply to cover the time and fuel expenses incurred when traveling from our warehouse in Bondi Junction, NSW 2022, to the pick-up location or drop off location based on the furthest.
Minimum Charge
For relocations starting early in the morning, a minimum charge of 2 hours applies Monday to Friday. On Saturdays, Sundays, and public holidays, the minimum charge is 3 hours. For afternoon “second” jobs, the minimum charge is 1 hour.
Incremental Billing
After the minimum time, truck relocations are billed in 15-minute increments.
The Company will take utmost care during the handling and transportation of the Client’s belongings. However, the Company shall not be held responsible for any accidental breakages, damages, or loss that may occur during the removal process.
The Client is advised to purchase appropriate insurance coverage for their belongings to mitigate any potential losses or damages.
The company won’t cover any physical damage caused by dropping, mis-handling, or inadequately securing of the item by us, in these circumstances:
The Company shall not be held liable for any breakages, damages, or losses to items that were packed by the Client or any party other than the Company’s professional packing team.
We will park anywhere safe you ask us to, EXCEPT in a Clearway. If the parking space is not legal, you can ask us to find a legal spot further away. Any parking fees we pay or infringements we receive will be added to the cost of the job. All our vehicles are eligible to use Loading Zones, however time limits always apply.
You need to tell us about any fragile goods or any special precautions that you would like us to take.
We will attempt to move all of your items as directed, however, we reserve the right to refuse to carry any item or items for any reason.
As we do not take an itemised inventory during the move, we will act on Your instruction at each location. You need to show us everything you need moved when we arrive at the pickup. You must check that nothing extra is taken, or items missed.
Sometimes there is more stuff than we discussed during the booking. We will always try to fit it in for you, but we don’t always have time or space to do more than we were booked for. If that is the case, we will try to discuss alternative options to get it all done.
If, after loading, we can’t deliver your goods for reasons outside our control, we will bring them back to our depot. You will then be responsible for any re-delivery charges. If this happens, we will do our best to contact you to work out any other way of solving the issue.
We will not accept any claim for consequential loss or damage if we refuse, or are unable to move an item or items for any reason.
In the event of non-payment or late payment, the Client shall be responsible for any collection costs incurred by the Company, including but not limited to legal fees and administrative charges.
The Client may cancel or reschedule the removalist services by providing at least 2 days’ notice prior to the scheduled date.
Cancellations made less than 2 days before the scheduled date may incur cancellation fees.
The liability of the Company for any claim, including but not limited to damages, losses, or expenses, arising out of or in connection with the provision of removalist services, shall be limited to the total amount paid by the Client for such services.
The Client agrees to indemnify and hold harmless the Company, its employees, agents, and subcontractors from any claims, liabilities, damages, or expenses arising out of or in connection with the removalist services, except to the extent caused by the gross negligence or willful misconduct of the Company.
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We will estimate which vehicle to use, and how long it might take. This is an estimate only. The list that you give us at booking is a guide to what we are expecting to move on the day, not an itemised inventory.
The Company reserves the right to adjust the number of removalists assigned to the job based on its expertise and assessment of the requirements of the job. This may include adding or removing removalists to ensure the efficient and timely completion of the removalist services. Any such adjustments will be communicated to the Client.
By engaging the services of the Company, the Client acknowledges that they have read, understood, and agreed to these terms and conditions in their entirety.
Call us between 8:00 am – 5:00pm Everyday
